Moorah Privacy Policy

Purpose of This Privacy Policy

This Moorah Privacy Policy is designed to help users understand how their personal data may be collected, used, disclosed or otherwise processed when interacting with the Moorah platform and services. It applies to users of the platform, including buyers and sellers, except where expressly stated otherwise.

What Is Personal Data?

Personal data refers to information about an individual who can be identified from that information alone or together with other information available to an organisation. Examples may include a person’s name, identification details and contact information.

Acceptance and Changes to the Policy

By registering an account, visiting the platform or using Moorah services, users acknowledge the practices and requirements described in the Privacy Policy. Moorah may amend the policy, with changes or an updated policy published through the platform.

Account Registration and Platform Use

Moorah may collect personal data when users register for or use the platform and services, open an account, submit forms, enter into agreements, provide documentation or conduct transactions through Moorah.

Communications With Moorah

Information may be collected when users communicate with Moorah through telephone calls, letters, face-to-face meetings, social media, email or customer service interactions. Telephone calls may be recorded where applicable.

Device Permissions and External Accounts

Moorah may receive information when users grant device permissions or connect their Moorah account with social media or another external account. Information obtained through connected services is handled according to the applicable provider policies and Moorah Privacy Policy.

Other Sources of Personal Data

Personal data may also be obtained from Moorah affiliates, third parties and other sources, including logistics or payment service providers, credit bureaus or scoring agencies, marketing partners, referral or loyalty programs, other platform users, and publicly available or governmental sources.

Personal Data About Other People

If a user provides Moorah with personal data belonging to another individual, such as a family member, friend or person in their contact list, the user represents that the required consent has been obtained for Moorah to process that information in accordance with the Privacy Policy.

Identity and Contact Information

Moorah may collect information including a user’s name, date of birth, telephone number, gender, billing or delivery address, and government-issued identification or other information required for due diligence, identity verification, know-your-customer procedures or fraud prevention.

Payment and Transaction Information

Personal data may include bank account and payment information as well as usage and transaction data relating to searches, orders, products, services, advertisements and content with which users interact on the platform.

Device and Network Information

Moorah may collect information associated with devices used to access the platform, network information, permitted contact-list information, and information about people or accounts with which users interact.

Media and Communications Information

Information collected may include photographs, audio or video recordings, marketing preferences, communication preferences and records of communications involving Moorah, its service providers or relevant third parties.

Verification of Information

Users are expected to provide accurate information and notify Moorah when submitted information changes or becomes inaccurate. Moorah may request additional documentation to verify information provided by a user.

Opting Out of Certain Data Collection

Users may notify Moorah’s Data Protection Officer in writing if they wish to withdraw consent or opt out of certain personal-data processing, subject to applicable law. Doing so may affect access to or functionality of certain platform services.

Technical Information

When users access Moorah, their device may provide technical information such as IP address, operating system, browser type, device type, unique device identifiers, referring website, pages visited and access times. This information may also be used in aggregated statistics to understand platform usage.

Location Information

Moorah mobile services may collect precise device location information using technologies such as GPS or Wi-Fi where the appropriate permissions are provided. Location data may be used for location-based services, relevant content or other functions described in the Privacy Policy.

Managing Location Permissions

Users can generally manage or withdraw location permissions through their device settings. Disabling location access may cause location-dependent platform features to become unavailable.

Platform Activity

Moorah may receive information relating to content, advertisements or software that users view or access through the platform, together with associated technical information and activity times.

How Moorah Uses Cookies

Moorah, its authorised service providers and advertising partners may use cookies or similar technologies in connection with use of the platform and services. Cookies can help remember visits, maintain shopping-cart information, understand platform activity and provide content relevant to user interests.

Advertising and Analytics

Cookie information may be used for data analysis, service monitoring, remarketing and advertising. Moorah may associate certain cookie information with personal data where applicable.

Managing Cookies

Users may refuse cookies through the appropriate browser or device settings. However, disabling cookies may prevent some Moorah platform or service functions from operating as intended.

Providing and Managing Services

Moorah may process personal data to manage accounts, administer access to the platform, process transactions, fulfil requests for products or services, remember preferences and provide information relating to service issues or unusual account activity.

Identity Verification and Fraud Prevention

Personal information may be processed for identification, verification, due diligence, know-your-customer procedures, risk management, fraud prevention and investigation of suspected unlawful activity or violations of the Moorah Terms of Service.

Customer Service and Communications

Moorah may use personal data to respond to enquiries, provide customer service and communicate administrative information through channels such as telephone, text message, email, postal mail or other available communication methods.

Research and Service Improvement

Information may be used for research, data analysis, surveys, product and service development, profiling and other activities intended to understand how Moorah services are used and improve the customer experience.

Marketing and Promotions

Subject to applicable requirements, Moorah may use contact information and other relevant data to send marketing or promotional materials relating to products, services, loyalty programs, partner offers or other promotions. Users may unsubscribe from marketing communications through the available unsubscribe function.

Legal and Regulatory Purposes

Moorah may use, preserve or disclose information where required by applicable law, a court order or a governmental or regulatory authority. Information may also be processed to enforce the Terms of Service, protect rights or safety, respond to legal claims and satisfy reporting or record-keeping requirements.

Business Transactions

Personal data may be processed in connection with a potential or completed business asset transaction involving Moorah or related corporations, including a purchase, sale, merger, financing, restructuring or other transfer involving business assets.

Data Security

Moorah states that it implements security measures intended to protect personal data stored on its systems. Access to secured personal data is limited to personnel with appropriate access rights. However, no security system can guarantee absolute protection against every possible risk.

Data Retention

Moorah retains personal data in accordance with applicable privacy laws and other legal requirements. Personal information may be destroyed or anonymised when the purpose for which it was collected no longer requires retention, retention is no longer necessary for legal or business purposes, and no other legitimate interest requires continued retention.

Data After Account or Service Termination

If a user stops using Moorah or their permission to access the platform or services is terminated or withdrawn, Moorah may continue storing, using or disclosing personal data where permitted or required under the Privacy Policy and applicable privacy laws.

Service Providers and Business Partners

Moorah may disclose or transfer personal data to third-party service providers, agents, affiliates, related corporations and other parties that support its operations. These may include logistics providers, financial service providers, advertising and marketing partners, telecommunications providers, information technology companies and data centres.

Buyers, Sellers and Other Users

Information may be shared with buyers, sellers or other platform users where required for transactions, interactions or other purposes described in the Privacy Policy.

Government and Regulatory Authorities

Moorah may disclose personal information to governmental or regulatory authorities where required or permitted by applicable law or where disclosure is otherwise authorised under the Privacy Policy.

Corporate Transactions

Personal data may be transferred to a buyer, successor or other relevant party in connection with a merger, divestiture, restructuring, reorganisation, dissolution, sale of assets or another applicable business transaction.

Advertising Partners

Moorah may share user information, including statistical or demographic information and information about use of the services, with advertising partners and third-party advertising or remarketing providers where applicable.

Responsibilities of Sellers

Sellers receiving buyers’ personal data through Moorah must comply with applicable privacy laws and restrictions governing how that data may be used, disclosed, secured and retained. Buyer information should only be used as reasonably necessary for permitted platform transactions and related enquiries unless appropriate consent has been obtained.

Users Under 13

Moorah states that its services are not intended for children under 13 and that it does not knowingly collect or maintain personal data from children under that age. Parents and legal guardians should not allow children under their care to submit personal data to Moorah.

Personal Data of Users Under 18

If personal data belonging to a child under 18 is provided to Moorah, the Privacy Policy addresses parental or legal guardian consent for processing that information. Moorah may close accounts used exclusively by children and remove personal data it believes was submitted without the required parental consent.

Google Analytics

The Moorah platform uses Google Analytics to analyse how users interact with the platform. Google Analytics may use cookies and process information such as IP addresses and website activity to provide analytics and related services.

Third-Party Applications

Software or applications made available through Moorah or third parties may separately access certain information or request information directly from users. Third-party products and services are governed by the applicable provider’s own terms and privacy policies.

YouTube API Services

Where Moorah’s livestream functionality allows users to share YouTube videos, Moorah may use YouTube API Services. Use of YouTube-related functionality is also subject to the relevant Google and YouTube privacy requirements.

Security of Moorah-Controlled Data

Moorah applies security measures to personal information within its possession or control, including secured networks and restricted access. The Privacy Policy nevertheless explains that absolute security cannot be guaranteed.

External Websites

Moorah may provide links to third-party websites or services and may participate in co-branded services or partnerships. These external websites maintain their own privacy policies and security practices, which are not controlled by Moorah.

Third-Party Data Risks

Moorah does not guarantee the security of personal data users independently provide to third-party websites. Users should review the privacy and security practices of external services before submitting personal information.

International Processing

Personal data may be transferred to, stored or processed outside a user’s country of residence for purposes described in the Privacy Policy. This may include processing through Moorah servers or relevant service providers located in other countries.

Applicable Privacy Requirements

Moorah states that overseas transfers of personal information will be handled in accordance with applicable privacy laws and regulations governing such transfers.

What does the Moorah Privacy Policy cover?

It explains how Moorah may collect, use, disclose, process, protect and retain personal data associated with use of its platform and services.

What personal data may Moorah collect?

Depending on how a user interacts with Moorah, information may include identity and contact details, addresses, payment information, device and network information, transaction activity, communications, location data and verification information.

Does Moorah use cookies?

Yes. Moorah and relevant service providers or advertising partners may use cookies or similar technologies for platform functionality, analytics, shopping-cart information, relevant content, advertising and remarketing.

Can I disable cookies?

Users may manage or refuse cookies through their browser or device settings, although doing so may affect the availability or functionality of some Moorah services.

Does Moorah collect location data?

Moorah mobile services may collect precise location information through technologies such as GPS or Wi-Fi where relevant permissions are enabled. Users can generally manage these permissions through their device settings.

Does Moorah share personal data with third parties?

Personal data may be shared with service providers, affiliates, sellers, buyers, business partners, authorities and other relevant parties where required for the purposes described in the Privacy Policy or permitted by applicable law.

How long does Moorah retain personal data?

Moorah retains information according to applicable privacy laws, business requirements and legitimate purposes. Data may be destroyed or anonymised when continued retention is no longer required under the conditions described in the Privacy Policy.

Can Moorah transfer personal data overseas?

Yes. Personal data may be transferred, stored or processed outside a user’s country of residence, subject to the applicable privacy laws and regulations described in the Privacy Policy.

Is Moorah intended for children?

The services are not intended for children under 13. The Privacy Policy also contains requirements relating to personal data submitted by or concerning individuals under 18.

Can I withdraw consent for personal data processing?

Users may contact Moorah’s Data Protection Officer in writing regarding withdrawal of consent or certain data-processing choices, subject to applicable law. Withdrawal may affect the availability of services that require the relevant information.