Moorah Terms of Service

Scope of These Terms

These Moorah Terms of Service govern access to the platform and use of the services made available through it. Users should review the applicable terms before using Moorah because accessing or using the platform constitutes acceptance of the relevant conditions.

Additional Terms May Apply

Certain Moorah services and activities may be governed by additional conditions. Depending on how the platform is used, applicable terms may include engagement tool terms, content terms, Terms of Sale, Digital Vouchers & Gift Cards Terms and Conditions, Moorah Wallet User Terms and Conditions, and other terms provided for specific services or features.

Terms for Product Purchases

Product purchases made through Moorah are subject to the applicable Terms of Sale and any additional conditions associated with the relevant product, seller or purchasing channel. Users should review the applicable conditions before completing a transaction.

Acceptance of the Terms

By accessing Moorah or using its services, users agree to be bound by these Terms of Service. Users who do not agree with the terms should not access or use the platform or its services.

Age and Legal Capacity

Use of Moorah services is subject to applicable age and legal-capacity requirements. The terms state that users under 21 must obtain consent from their parent or legal guardian, including acceptance of the Terms of Use and responsibility for the user’s actions and associated charges. Specific services may additionally require users to be of legal age and capable of entering into contracts under applicable law.

Responsibility for Under-21 Users

Where parental or guardian consent is required, the parent or legal guardian accepts responsibility for the user’s actions, charges associated with use of the services or product purchases, and compliance with the applicable Terms of Use. Without the required consent, the user must stop accessing the platform and services.

Platform Guidelines

Users must comply with the guidelines, notices, operating rules, policies and instructions governing access to Moorah and use of its services. Moorah may revise applicable terms from time to time, with published changes applying in accordance with the platform terms.

Platform and Service Availability

Moorah may upgrade, modify, suspend or discontinue all or part of the platform or its services. Availability may therefore change, and access to particular services or platform functions is not guaranteed at all times.

Monitoring and Platform Protection

Moorah reserves the right, without being obligated, to monitor or screen platform content, restrict access, report suspected legal violations to relevant authorities, cooperate with investigations, and request information where inaccurate, misleading or fraudulent information is suspected.

Privacy and Related Terms

Use of Moorah is also subject to the Moorah Privacy Policy and any additional terms applicable to specific products, services, vouchers, wallet functions or other platform features. Where specific additional terms apply, they may take precedence in the event of a conflict.

Unauthorized or Unlawful Use

Users must not use Moorah for illegal or unlawful purposes, attempt to gain unauthorized access to protected areas of the platform or services, or interfere with the normal operation of the platform.

Impersonation and Misrepresentation

Users must not impersonate another person or entity or falsely represent their identity, affiliation or relationship with another party while using Moorah.

Prohibited Content and Harmful Software

Users must not post, promote or transmit prohibited materials or upload viruses, malicious code or other harmful components that could damage Moorah, its services or another user’s device.

Interference With Other Users

Activities that interfere with another person’s use and enjoyment of the platform or services are prohibited. Users must also comply with applicable laws, acceptable-use requirements and relevant internet standards.

User Obligations

Users agree to use Moorah services lawfully and in good faith. Information submitted to the platform must be accurate, and users remain responsible for the information they provide. Moorah may reject or cancel use of services where fraud or suspicious transactions are suspected.

Product Descriptions

Moorah seeks to provide accurate product information, but product descriptions may not always be complete, current or error-free. Customers should review the available product details before placing an order.

Product Pricing

Listed prices are subject to applicable taxes unless otherwise stated. Product prices may be changed or updated without prior notice.

Third-Party Vendors

Third-party vendors that are not affiliated with Moorah may list and sell products through the platform. A transaction with a third-party vendor constitutes an independent agreement between the customer and that vendor.

Username and Password

Certain Moorah services may require a registered account. Users are responsible for keeping their username and password confidential, maintaining the security of their account, updating required personal information, and promptly reporting suspected unauthorized access or compromised credentials.

Secure Areas of the Platform

Password-protected or secure areas of Moorah are restricted to authorized registered customers. Users must not attempt to access protected platform information or services through methods that Moorah has not intentionally made available to them.

Biometric Verification

Where supported on a permitted mobile device, Moorah may allow fingerprint or facial recognition to be used as a verification method instead of a username and password or as part of identity and payment verification. Availability depends on the device and applicable Moorah services.

Biometric Security Responsibilities

Users who activate biometric verification are responsible for securing their mobile device and ensuring that only their own facial or fingerprint identification is stored for device access. According to the terms, Moorah does not collect, process or store facial or fingerprint information as part of providing this verification service.

Account Activity

Activity performed using a user’s username, password or activated biometric verification may be treated as activity performed by that user. Account credentials and biometric access information must therefore remain confidential and must not be shared with another party.

Monthly Purchase Requirement

Under the commission terms effective from 1 October 2025, users must make a qualifying purchase each month to activate commissions earned from their downline for that month. The stated requirement is a minimum product purchase value of RM65 per month to maintain referral bonus income.

Floating Balance

Earned commissions initially appear in the user’s wallet as a Floating Balance. This represents commission awaiting activation under the monthly purchase requirement.

Commission Transfer

After the required monthly purchase is completed, the month’s Floating Balance is transferred to Total Balance on the first day of the following month, subject to the applicable commission terms.

Unactivated Commissions

If the monthly activation requirement is not met, unactivated commissions may be passed to an active upline in accordance with Moorah’s commission rules.

Ownership of Platform Materials

Intellectual property relating to Moorah, its platform and its materials may be owned, licensed or controlled by Moorah, its licensors or its service providers. Applicable intellectual property rights remain protected under the terms and relevant law.

Restricted Use of Materials

Platform materials may not be reproduced, reverse engineered, decompiled, altered, distributed, republished, broadcast, mirrored, transferred or otherwise used beyond the permissions provided by Moorah or the relevant rights holder.

Trademarks

Registered and unregistered trademarks displayed through Moorah remain the property of Moorah or the applicable third-party owners. Display of a trademark does not grant users a licence or right to use it without the appropriate permission.

General Exchange and Return Policy

Exchanges and returns must follow the instructions contained in the Moorah Exchange and Returns Policy. Goods sold are generally non-exchangeable, non-returnable and non-refundable except where an item is delivered damaged, defective or incorrect, or where applicable law requires otherwise.

Damaged, Defective or Incorrect Products

Customers who receive a damaged, defective or incorrect product must notify Moorah Customer Service within three calendar days from the date the goods are delivered. Proof of purchase and clear photographs or videos of the product and packaging may be required to support the claim.

Review of Claims

Moorah may inspect and verify a submitted claim before determining whether an exchange, refund, replacement or another appropriate remedy will be provided. Claims made after the stated three-day period may not be accepted.

Incorrect Product Delivered

If an incorrect product is delivered because of an error by Moorah or the seller, the customer must notify Moorah Customer Service within three calendar days. Once the claim is verified, Moorah may arrange for the incorrect product to be exchanged for the correct product without additional cost to the customer.

Incorrect Orders Placed by Customers

Customers are responsible for checking selected products, quantities and delivery information before completing a purchase. Orders placed incorrectly by the customer are generally not eligible for cancellation, return, exchange or refund unless otherwise required by applicable law.

Contacting the Seller or Moorah

Customers with a question or complaint may contact the relevant seller through the platform where applicable or contact Moorah through the Contact Us page.

Dispute Resolution

Where a customer cannot resolve a dispute with a seller through direct discussions, Moorah reserves the right to suggest and implement an appropriate resolution in accordance with its terms.

Content Submitted by Users

Materials or information submitted to Moorah, including questions, reviews, comments and suggestions, are treated as user submissions under the Terms of Service. Users must not use false email addresses, impersonate another person or misrepresent the origin of a submission.

Use of Submitted Content

By submitting materials or information, users grant Moorah a non-exclusive licence to use those submissions in accordance with the applicable terms. Moorah may publish, remove or edit submitted content but is not obligated to do so.

Informational and Promotional Emails

Information provided to Moorah may be used to send informational and promotional emails in accordance with the applicable terms and privacy requirements. Users may opt out of promotional emails through the appropriate unsubscribe link provided in those messages.

Personal Data and Privacy

Collection, use and disclosure of personal data are subject to the Moorah Privacy Policy. Users should review the Privacy Policy to understand how their personal information is handled in connection with platform services.

Termination by Moorah

Moorah may terminate a user’s access to the platform or services, or disable account credentials or biometric verification, in accordance with the circumstances described in the Terms of Service, including breaches of applicable terms.

Termination by the User

Users may terminate their Terms of Use by providing seven days’ written notice through Moorah’s Contact Us page, subject to the applicable termination provisions.

Effect of Termination

Following termination, the user will cease to have access to the relevant platform or services. Any remaining account balance may be withdrawn according to the prevailing terms and conditions applicable at the time of termination.

What are the Moorah Terms of Service?

The Moorah Terms of Service establish the conditions governing access to the platform and use of Moorah services, including user responsibilities, accounts, purchases, intellectual property, returns and termination.

Do I agree to the terms by using Moorah?

Yes. The terms state that accessing the platform or using Moorah services constitutes agreement to the applicable Terms of Use. Users who do not agree should not access or use the platform or services.

Are there restrictions on using Moorah?

Yes. Users must not engage in unlawful activities, unauthorized access, impersonation, prohibited content distribution, malicious software uploads or activities that interfere with the platform or other users.

How much must I purchase to maintain referral bonus income?

The commission update states that users are required to purchase at least RM65 worth of products per month to maintain referral bonus income.

Can I return every product purchased through Moorah?

No. Goods sold are generally non-exchangeable, non-returnable and non-refundable, subject to exceptions for damaged, defective or incorrect products and any rights required under applicable law.

How long do I have to report a damaged or incorrect product?

Customers must notify Moorah Customer Service within three calendar days from the date the goods are delivered. Supporting proof, including photographs or videos, may be required.

Can Moorah change its platform or services?

Yes. Under the Terms of Service, Moorah may upgrade, modify, suspend or discontinue the platform or its services, in whole or in part.

How can I contact Moorah about the Terms of Service?

Users can contact Moorah through the Contact Us page for questions relating to the platform, services, orders or applicable terms.